Privacy Policy
Last updated: 3 February 2026
Pineapple Property Services Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share information about our clients, estate agents, tenants, subcontractors, suppliers, and visitors to our website www.pineapplepropertyservices.co.uk (the “Website”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, you should not use the Website.
1. Contact Details
Business Name: Pineapple Property Services Ltd
Address: 104 Hunt Road, Bournemouth, BH8 8SF
Email: hello@pineapplepropertyservices.co.uk
Telephone: 01202 028650 / 07821 213366
2. Information We Collect
We collect personal data only to the extent necessary to provide our services, maintain the Website, comply with legal obligations, or for legitimate business interests. Personal data means any information that can identify you, directly or indirectly, such as your name, contact details, or device identifiers.
We may collect the following types of personal data, depending on your relationship with us:
Clients & Estate Agents:
Name, email address, phone number, billing information
Purpose: Providing quotes, carrying out maintenance work, sending invoices, managing payments
Lawful Basis: Contract; Legitimate Interests (financial management and service delivery)
Tenants:
Name, contact information, property access details, and photos/videos of maintenance issues
Purpose: Scheduling property access, documenting maintenance issues, providing requested services
Lawful Basis: Contract (with client/agent); Legitimate Interests (proof of work); Consent (for sensitive data such as photos/videos)
Subcontractors & Suppliers:
Name, contact information, payment details
Purpose: Issuing purchase orders, processing payments, meeting tax reporting obligations
Lawful Basis: Contract; Legal Obligation (e.g., tax reporting)
All Groups (Clients, Tenants, Contractors, Website Visitors):
Device identifiers, IP addresses, online identifiers
Purpose: Website analytics, performance monitoring, security and system protection
Lawful Basis: Consent; Legitimate Interests
Website Visitors:
Device/online identifiers collected through cookies, Google Analytics, Squarespace Analytics, or Google Search Console
Purpose: Understand website usage, improve functionality, monitor traffic and technical performance
Lawful Basis: Consent; Legitimate Interests
What Happens if You Do Not Provide Your Data:
We may be unable to provide our services, verify your identity, or fulfil contractual obligations.
3. How We Use Your Personal Data
We may use personal data for:
Performing and managing contracts
Providing customer service
Maintaining business records and accounts
Website analytics and performance monitoring
Ensuring network and information security
Complying with legal obligations
4. Cookies and Analytics
Our Website uses cookies to improve your experience and to analyse performance. For full details, please see our Cookie Policy.
Types of cookies used include:
Essential cookies: Necessary for the Website to function correctly.
Functional cookies: Google Fonts, jQuery, Squarespace, and Google Maps.
Tracking cookies: Squarespace Analytics and Google Search Console, used for monitoring website performance.
You can manage your cookie preferences through your browser or our cookie consent tool.
5. Who We Share Your Data With
We may share personal data with:
Other contractors or tradespeople (for collaborative jobs)
Estate agents or landlords (for tenant access or repairs)
IT service providers (for storage, backup, and security)
Accountants or legal advisors
Government bodies (e.g., HMRC) where legally required
We require all third parties to respect the security of your personal data and to process it in accordance with UK data protection laws.
6. International Transfers
We do not transfer your personal data outside the UK/EEA.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Contract and financial records are kept for six years plus the current year to comply with UK tax law.
Other data is retained only as long as necessary for legitimate business purposes or consented uses.
9. Your Legal Rights
Under UK GDPR, you have the right to:
Access personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (right to be forgotten)
Object to processing
Request restriction of processing
Request transfer of personal data to another provider
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Contact:
Website: https://www.ico.org.uk
Phone: 0303 123 1113
You can exercise your rights by contacting:
Floyd Robinson
Email: hello@pineapplepropertyservices.co.uk
Telephone: 07821 213366
Address: 104 Avon Road, Bournemouth, BH8 8SF
We will verify your identity before responding and will normally respond within 30 days.
10. Children’s Privacy
This Website is intended for general audiences and does not offer services to children under 18. If we become aware that a child under 18 has submitted personal data, we will only use it to notify them that they cannot use the Website.
11. Location of Data Processing
All data processing is carried out in the United Kingdom.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any substantial updates will be communicated through the Website.